Selling through dealers and channel partners is never easy. As service
expectation increases, often margin decreases leaving the difference
between a healthy profitable relationship and one that has become
unviable often boiling down to how much time it takes to support each
account. In this situation moving your primary communication and
ordering channel online makes sense. Instant access with an automated
response, rich support material and easy to use product ordering,
delivered in a safe and secure environment, means partners not only
feel they are being fully supported better online but the support costs
are reduced.
What we do
ETHOS
KM build Dealer & Channel Partner extranet solutions that help
develop closer more profitable partner relationships. We have worked
closely with our technology providers to ensure best practice sales
processes inform the ETHOS KM sales modules used in our extranets.
These modules are designed to reduce the routine administration tasks
required to support your dealer network, whilst at the same time
building closer more productive relationships by making communication
easier and the transfer of product and market knowledge more
professional.
Our dealer and channel partner extranet can include the following modules:
- Sales Collateral Module, including downloadable brochures, fact sheets etc
- Product Information Module, including specification sheets and technical support
- Dealer Sales Skills Module, supported by best practice e-learning tools
- Product Support Module, including frequently asked questions and technical support
- Dealer Sales Incentive/Loyalty Module, that displays incentive details and current status
- Secure Dealer Order Point Module, for ordering products or point of sale material
- Account Information Module, driven by interactive reports linked into back office systems
- Discussion Group Module, designed to provide mutual support between partners
This offers you the following benefits
- Dealer and channel partner extranets that provide instant access to key information, even when your sales office is closed.
- The ability for your dealers and partners to order product or sales support material 24 hours a day seven days a week.
- An extranet that is automated, therefore making dealer or partner accounts more profitable and less time consuming to support.
- Simple
distribution of up-to-date information by providing your dealers and
channel partners with one source of information where the latest
brochure, sales presentation or product specification can be
distributed quickly and easily.
- A development partner with a
technical team who can also deliver full or partial integration into
existing legacy systems to provide dealers and partners with sales and
account information.
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