EthosLabs
JAVA (J2EE)
JSR 286 - JSR 168
AJAX
LAMP
Open Source
Services Overview
Consulting
Design and Development
Support
Training
Maintenance


Click to View Ethos Portal Solutions
Click to see our Workflow Solutions

 
Latest News

RSS FEED

Support

Welcome to Ethosís Support Centre. Ethos provides its large customer base with access to a professional and guaranteed support response service. The Support Centre is manned by a team of dedicated professionals who have a wealth of technical and business knowledge.

The Support Centre standard working hours are 9.00am - 5.00pm, Monday to Friday (Saturday to Thursday in the Arabian Gulf Countries). Our staff are able to identify most issues and resolution can be very quick where remote support techniques are available, but when necessary, the team can call upon internal specialist developers or refer issues to third party contacts.

Support Calls

Support calls can be raised to Ethos's Helpdesk by telephone or email. At the first point of contact you will be required to supply details of the problem you are experiencing. Please ensure you have the following details when contacting the helpdesk.

  • Your support contract reference
  • Support Call Reference I.D. (if an existing call)
  • Application and version producing error
  • Operating System and Service Pack
  • Number of users affected
  • Exact wording of the error message
  • Steps taken to trigger the error message

To place or progress a support call please use the following dedicated number or apply online in the customerís area:

Telephone: (+966) 55 603 11 08

Ethos Support benefits:

  • Assistance during every stage of the application lifecycle from design and development, through testing and deployment, to ongoing management and monitoring
  • Reduced business and technical risks, enabling effective utilization of our customers' resources
  • A greater success rate for open source-based projects

 

 
Quick Links

Contact Us
phone.png Call us on 888-ETHOSKM (888-3846756) to get more details.
email.png Send us an E-Mail through from our Contact Us page .