Customer Transformation
Elevating the Art & Science
of Marketing
Injecting Emotions
in Code
DATA + CREATIVITY
We believe that technology should resonate with human feelings. By incorporating emotions into our code, we aim to create digital experiences that users can connect with on a deeper level. This involves understanding user behavior, desires, and needs to build more empathetic and intuitive interfaces.
CUSTOMER EXPERIENCE
STRATEGY
Customer Research
Data Pipeline Strategy
CX Vision & Strategy Development
MarTech Stack
CUSTOMER EXPERIENCE
ARCHITECTURE
Segmentation
Customer Journey Mapping
Moments Design and Development
EXPERIENCE DESIGN
(CONTENT + CREATIVE)
Campaigns Management
Customer Engagement Calendars
Email, SMS, Push & In-App Messages Development
Bot Training and Decision Trees
EXPERIENCE
OPTIMISATION
Journey Optimisation
Experience Metrics
Dashboards and Analytics
IMPLEMENTATION
& DELIVERABILITY
Marketing Automation Implementation
Data Activation
Journey Orchestration
Deliverability & Monitoring
Managed Marketing Services (MMS)
CLIENTS
We help organizations like General Motors, American Express and McDonalds activate customers with joyful interactions at scale.
MENA's Leading Customer Experience Agency
Merging Technological Efficiency and Human Understanding
While efficiency is a key advantage of technology, it's the human understanding that brings value to its use. We merge the speed, accuracy, and scalability of technology with the intuition, empathy, and creative thinking of humans. This approach allows us to deliver solutions that are not only technically sound but also resonate with users on a human level.
TECHNOLOGY
Technology is the enabler of modern marketing.
