Salesforce Marketing Cloud Consultants in the UAE & Middle East
Salesforce Marketing Cloud
Marketing Automation
Global
Setup, lifecycle journeys and day-to-day operation of Salesforce Marketing Cloud for brands in Dubai, Abu Dhabi, Doha, Manama, Muscat and across the GCC.
Best for: Enterprise · Banking, insurance, telecom, government and semi-government, automotive, large retail groups
Enterprise
Enterprise
Banking, insurance, telecom, government and semi-government, automotive, large retail groups
Ethos is an independent Salesforce Marketing Cloud consultancy serving the UAE, Qatar, Bahrain, Oman and the wider Middle East. Through Ethos Engage, our team plans, builds, sends and measures Salesforce Marketing Cloud lifecycle journeys in Arabic and English, on the set-up you already own, with no new platform and no migration.
Ethos Engage lifecycle model on Salesforce Marketing Cloud: activate, retain and win back customers in the UAE and GCC
The Ethos team that runs Salesforce Marketing Cloud programmes in the UAE and GCC: strategist, data architect, engagement manager, developer, analyst and content
UAE · Qatar · Bahrain · Oman · Saudi Arabia
Do you offer Salesforce Marketing Cloud consulting in Dubai and the UAE?
Yes. Ethos supports Salesforce Marketing Cloud users across the UAE, including Dubai, Abu Dhabi and Sharjah, from our Dubai and Riyadh teams. We plan, build and run lifecycle journeys on your existing Salesforce Marketing Cloud set-up, in Arabic and English.
Do you support Salesforce Marketing Cloud in Qatar, Bahrain and Oman?
Yes. We work with brands in Doha, Manama and Muscat, and with groups that operate across several GCC markets. Journeys can be set up per market, with local offers, language and sender rules, while reporting stays in one view.
Can Salesforce Marketing Cloud run Arabic, right-to-left and WhatsApp journeys?
Yes. We build right-to-left Arabic templates and English versions for every message, checked by an Ethos writer before sending. Salesforce Marketing Cloud supports WhatsApp, so we set up approved message templates, opt-in and quick replies alongside your other channels.
How do you handle data protection on Salesforce Marketing Cloud in the UAE and GCC?
We work inside your Salesforce Marketing Cloud account and your compliance framework, and we do not copy customer data to Ethos systems. Journeys are consent-checked and designed around the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the equivalent laws in Saudi Arabia, Qatar, Bahrain and Oman, and free-zone rules such as DIFC and ADGM where they apply. Your legal or data-protection team keeps final sign-off.
Do you also support Salesforce Marketing Cloud in Saudi Arabia?
Yes. Ethos is headquartered in Riyadh and has worked with Saudi brands for more than a decade. Our Saudi page for Salesforce Marketing Cloud covers PDPL, Saudi-dialect content and the local sales calendar in more detail.
How does an Ethos Engage programme on Salesforce Marketing Cloud work, and what does it cost?
Engage is a recurring monthly retainer. A setup team designs the programme in months 1–3, then an operations team runs it every day. The fee depends on the number of journeys, channels and markets. Many clients start with one stage, such as activation, retention or win-back, and expand once results are proven.
Can you work alongside our existing Salesforce implementation partner?
Yes. Implementation partners usually set up the platform; Ethos runs what happens on it every day. We work inside your governance, with your partner, IT and security teams, and focus on journeys, content, segmentation and measurement.
Salesforce Marketing Cloud Agency in Dubai, UAE | Ethos
Salesforce Marketing Cloud consultants for UAE and GCC brands. Arabic and English lifecycle journeys, run day to day by Ethos Engage.
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Full
Salesforce Marketing Cloud is Salesforce's enterprise marketing platform, built around Journey Builder, Email and Mobile Studio, Contact Builder and Einstein AI. Across the UAE, Qatar, Bahrain, Oman and the wider Middle East, it is usually run by banks, telcos, insurers and large government entities with large customer bases and strict data rules.
Most enterprises in the region have the licence and the integrations in place. What is usually missing is the daily operating team that turns the platform into revenue. Ethos is an independent Salesforce Marketing Cloud consultancy with more than 70 specialists across hubs in the UAE, Saudi Arabia, Lebanon and Egypt. We are not tied to any platform vendor, so our advice is about results, not licences.
With Ethos Engage, our team runs Salesforce Marketing Cloud as a recurring lifecycle programme, on your own account. We design customer journeys in Journey Builder across email, SMS, push and WhatsApp, model data extensions and audiences in Contact Builder, build AMPscript-driven Arabic and English templates and monitor deliverability, sends and journey health every day. We run on your business units, sender profiles and approval flows, so legal, compliance and brand sign-off stay with your team.
Every message is written in Arabic and English and checked by an Ethos writer. Every journey has a target and is measured against a control group, so you see the revenue it added, market by market across the GCC.
Ethos Engage is staffed to your scope: a setup team designs the programme in months 1–3, then an operations team runs it every day.
Experience Strategist (setup, months 1–3): designs the lifecycle programme around Salesforce Marketing Cloud: use cases, journeys, targets and targeting rules.
Data Architect (setup): maps how your CRM, app and web data connect to the programme: IDs, events and segments.
Engagement Manager (team lead, day to day): builds, launches and optimises every journey, working alongside your team.
MarTech Developer (day to day): builds and maintains the set-up: Journey Builder, Automation Studio, SQL queries, AMPscript and SSJS, Marketing Cloud APIs.
Data & Performance Analyst (day to day): loads segments, monitors results and reports each journey against a hold-out group.
UX/UI Designer & Copywriter (day to day): designs and writes every message in Arabic and English.
