Microsoft Dynamics 365 Consultants in Saudi Arabia
Microsoft Dynamics 365
CRM
KSA
CRM-driven lifecycle marketing on Microsoft Dynamics 365 for brands in Riyadh, Jeddah and Dammam, run by our Riyadh team.
Best for: Enterprise and large mid-market · Government and semi-government, banking, real estate, utilities, large family groups
Enterprise
Enterprise and large mid-market
Government and semi-government, banking, real estate, utilities, large family groups
Ethos is a Riyadh-based, independent Microsoft Dynamics 365 consultancy serving brands across Saudi Arabia, including Riyadh, Jeddah and Dammam. Through Ethos Engage, our team plans, builds, sends and measures lifecycle journeys built on your Microsoft Dynamics 365 data in Saudi Arabic and English, designed around PDPL, on the set-up you already own.
How Ethos Engage runs Microsoft Dynamics 365: strategy, segmentation, delivery and measurement in Saudi Arabia
Consent-first, PDPL-aligned Microsoft Dynamics 365 journeys run by Ethos in Saudi Arabia
Saudi Arabia · Riyadh · Jeddah · Dammam
Do you have a Microsoft Dynamics 365 team in Riyadh?
Yes. Ethos is headquartered in Riyadh and supports Microsoft Dynamics 365 users across Saudi Arabia, including Jeddah, Dammam and Al Khobar. Our team works on-site or remotely, in Arabic and English.
How do you handle Saudi PDPL on Microsoft Dynamics 365?
We design Microsoft Dynamics 365 journeys around the Personal Data Protection Law overseen by SDAIA: a lawful basis and consent for marketing, easy opt-out, minimum data and controls on transfers outside the Kingdom. Customer data stays in your Microsoft Dynamics 365 account and approved environments, and sector rules such as SAMA guidance for banks and CST rules for SMS sender IDs are added at kick-off. Your data-protection team keeps final sign-off.
Can Microsoft Dynamics 365 send Saudi-dialect Arabic and WhatsApp messages?
Yes. We build right-to-left Arabic templates and English versions for every message, checked by an Ethos writer before sending. We write in Saudi dialect where your brand voice allows, and in formal Arabic where it does not. Where Microsoft Dynamics 365 has no native WhatsApp channel, we connect an approved WhatsApp Business provider through integrations or APIs, with approved templates and opt-in management.
Do you plan Microsoft Dynamics 365 journeys around the Saudi calendar?
Yes. The engagement plan is built around Ramadan, Eid al-Fitr, Eid al-Adha, Founding Day, Saudi National Day, White Friday, back-to-school and salary week, with quiet hours and frequency caps that respect prayer times and local habits.
Do you also support Microsoft Dynamics 365 in the UAE and the GCC?
Yes. Ethos also operates from Dubai and supports Microsoft Dynamics 365 users in the UAE, Qatar, Bahrain and Oman. Groups that run several GCC markets can keep one programme with market-specific journeys.
How does an Ethos Engage programme on Microsoft Dynamics 365 work, and what does it cost?
Engage is a recurring monthly retainer, invoiced in Saudi riyals through our Saudi entity. A setup team designs the programme in months 1–3, then an operations team runs it every day. The fee depends on journeys, channels and scope. Many clients start with one stage, such as activation, retention or win-back, and expand once results are proven.
Is Dynamics 365 Marketing the same as Customer Insights – Journeys?
Yes. Microsoft moved Dynamics 365 Marketing into Dynamics 365 Customer Insights, where the journey part is called Customer Insights – Journeys. We support current set-ups and those still being migrated.
Microsoft Dynamics 365 Agency Saudi Arabia | Ethos
Riyadh-based Microsoft Dynamics 365 consultants for Saudi brands. PDPL-aligned lifecycle journeys in Saudi Arabic and English, run by Ethos Engage.
/saudi-riyadh/platforms/microsoft-dynamics-365
/platforms/microsoft-dynamics-365
en-SA
salesforce-sales-service-cloud, adobe-marketo-engage, genesys-cloud
Full
Microsoft Dynamics 365 is Microsoft's business applications suite, covering sales, customer service and marketing through Dynamics 365 Customer Insights – Journeys. In Saudi Arabia, from Riyadh and Jeddah to Dammam and Al Khobar, it is usually run by government, semi-government and large corporates already standardised on Microsoft.
Organisations on Microsoft often have customer data in Dynamics but send marketing from a separate tool, or not at all. Ethos is headquartered in Riyadh and has worked with Saudi brands for more than a decade. As an independent Microsoft Dynamics 365 consultancy, we are not tied to any platform vendor, so our advice is about results, not licences.
With Ethos Engage, our Riyadh team uses Microsoft Dynamics 365 as the engine of a recurring lifecycle programme. We build real-time journeys in Customer Insights – Journeys, use Dataverse data for segments and triggers, create bilingual email, SMS and form templates and report journey results in Dynamics or Power BI. We keep everything inside your Microsoft tenant and security model, with named users and your approval flows.
Messages are written in Saudi Arabic and English, consent-checked and built around PDPL and your regulator's rules. Each journey is measured against a control group and planned around the Saudi calendar, from Ramadan and Eid to National Day and salary week.
Ethos Engage is staffed to your scope: a setup team designs the programme in months 1–3, then an operations team runs it every day.
Experience Strategist (setup, months 1–3): designs the lifecycle programme around Microsoft Dynamics 365: use cases, journeys, targets and targeting rules.
Data Architect (setup): maps how CRM records, deal stages and service cases connect to the programme: IDs, events and segments.
Engagement Manager (team lead, day to day): builds, launches and optimises every journey, working alongside your team in Riyadh.
MarTech Developer (day to day): builds and maintains the set-up: Customer Insights – Journeys, Dataverse, Power Automate and Power BI.
Data & Performance Analyst (day to day): loads segments, monitors results and reports each journey against a hold-out group.
UX/UI Designer & Copywriter (day to day): designs and writes every message in Arabic (Saudi dialect where it fits) and English.
