BigCommerce Consultants in Saudi Arabia

BigCommerce

Ecommerce

Lifecycle marketing for BigCommerce merchants in Riyadh, Jeddah and Dammam, run by our Riyadh team.

Best For

Best for: Small to mid-sized retailers · Retail, B2B commerce, consumer brands

Best For Size

Small to mid-sized retailers

Best For Industries

Retail, B2B commerce, consumer brands

Ethos is a Riyadh-based, independent BigCommerce consultancy serving brands across Saudi Arabia, including Riyadh, Jeddah and Dammam. Through Ethos Engage, our team plans, builds, sends and measures lifecycle journeys built on your BigCommerce data in Saudi Arabic and English, designed around PDPL, on the set-up you already own.

BigCommerce is a SaaS ecommerce platform for B2C and B2B stores. In Saudi Arabia, from Riyadh and Jeddah to Dammam and Al Khobar, it is usually run by retailers that want a hosted platform with open APIs.

Ethos is headquartered in Riyadh and has worked with Saudi brands for more than a decade. As an independent BigCommerce consultancy, we are not tied to any platform vendor, so our advice is about results, not licences.

What Ethos Provides

With Ethos Engage, our Riyadh team turns your BigCommerce store into a recurring lifecycle programme. We connect store data to your engagement platform, build cart, browse and post-purchase journeys, segment by customer group and report revenue per journey.

Messages are written in Saudi Arabic and English, consent-checked and built around PDPL and your regulator's rules. Each journey is measured against a control group and planned around the Saudi calendar, from Ramadan and Eid to National Day and salary week.

Ethos Engage is staffed to your scope: a setup team designs the programme in months 1–3, then an operations team runs it every day.

Experience Strategist (setup, months 1–3): designs the lifecycle programme around BigCommerce: use cases, journeys, targets and targeting rules.
Data Architect (setup): maps how store, order and product data connect to the programme: IDs, events and segments.
Engagement Manager (team lead, day to day): builds, launches and optimises every journey, working alongside your team in Riyadh.
MarTech Developer (day to day): builds and maintains the set-up: BigCommerce webhooks, apps and APIs.
Data & Performance Analyst (day to day): loads segments, monitors results and reports each journey against a hold-out group.
UX/UI Designer & Copywriter (day to day): designs and writes every message in Arabic (Saudi dialect where it fits) and English.

Markets

Saudi Arabia · Riyadh · Jeddah · Dammam

Frequently asked questions

Do you have a BigCommerce team in Riyadh?

Yes. Ethos is headquartered in Riyadh and supports BigCommerce users across Saudi Arabia, including Jeddah, Dammam and Al Khobar. Our team works on-site or remotely, in Arabic and English.

How do you handle Saudi PDPL on BigCommerce?

We design BigCommerce journeys around the Personal Data Protection Law overseen by SDAIA: a lawful basis and consent for marketing, easy opt-out, minimum data and controls on transfers outside the Kingdom. Customer data stays in your BigCommerce account and approved environments, and sector rules such as SAMA guidance for banks and CST rules for SMS sender IDs are added at kick-off. Your data-protection team keeps final sign-off.

Can BigCommerce send Saudi-dialect Arabic and WhatsApp messages?

Yes. We build right-to-left Arabic templates and English versions for every message, checked by an Ethos writer before sending. We write in Saudi dialect where your brand voice allows, and in formal Arabic where it does not. Where BigCommerce has no native WhatsApp channel, we connect an approved WhatsApp Business provider through integrations or APIs, with approved templates and opt-in management.

Do you plan BigCommerce journeys around the Saudi calendar?

Yes. The engagement plan is built around Ramadan, Eid al-Fitr, Eid al-Adha, Founding Day, Saudi National Day, White Friday, back-to-school and salary week, with quiet hours and frequency caps that respect prayer times and local habits.

Do you also support BigCommerce in the UAE and the GCC?

Yes. Ethos also operates from Dubai and supports BigCommerce users in the UAE, Qatar, Bahrain and Oman. Groups that run several GCC markets can keep one programme with market-specific journeys.

How does an Ethos Engage programme on BigCommerce work, and what does it cost?

Engage is a recurring monthly retainer, invoiced in Saudi riyals through our Saudi entity. A setup team designs the programme in months 1–3, then an operations team runs it every day. The fee depends on journeys, channels and scope. Many clients start with one stage, such as activation, retention or win-back, and expand once results are proven.