Odoo CRM Consultants in Saudi Arabia

Odoo CRM

CRM

CRM-driven lifecycle marketing on Odoo CRM for brands in Riyadh, Jeddah and Dammam, run by our Riyadh team.

Best For

Best for: SMEs and mid-sized companies · Trading and distribution, logistics, manufacturing, retail, services

Best For Size

SMEs and mid-sized companies

Best For Industries

Trading and distribution, logistics, manufacturing, retail, services

Ethos is a Riyadh-based, independent Odoo CRM consultancy serving brands across Saudi Arabia, including Riyadh, Jeddah and Dammam. Through Ethos Engage, our team plans, builds, sends and measures lifecycle journeys built on your Odoo CRM data in Saudi Arabic and English, designed around PDPL, on the set-up you already own.

Odoo CRM is the CRM module of Odoo, the open-source ERP, connected to sales, invoicing, inventory and eCommerce. In Saudi Arabia, from Riyadh and Jeddah to Dammam and Al Khobar, it is usually run by Saudi and Gulf SMEs and mid-sized companies that run their operations on Odoo.

Because Odoo holds quotes, orders and invoices, it can trigger the moments that matter: quote follow-up, reorder, renewal and payment reminders. Ethos is headquartered in Riyadh and has worked with Saudi brands for more than a decade. As an independent Odoo CRM consultancy, we are not tied to any platform vendor, so our advice is about results, not licences.

What Ethos Provides

With Ethos Engage, our Riyadh team uses Odoo CRM as the engine of a recurring lifecycle programme. We use Odoo sales, invoice and order data as lifecycle triggers, connect Odoo to email, SMS and WhatsApp, build quote follow-up, reorder and renewal journeys and report revenue from journeys inside Odoo. We keep the set-up practical for the size of your team, using Odoo's own tools where they are enough and connecting others where they are not.

Messages are written in Saudi Arabic and English, consent-checked and built around PDPL and your regulator's rules. Each journey is measured against a control group and planned around the Saudi calendar, from Ramadan and Eid to National Day and salary week.

Ethos Engage is staffed to your scope: a setup team designs the programme in months 1–3, then an operations team runs it every day.

Experience Strategist (setup, months 1–3): designs the lifecycle programme around Odoo CRM: use cases, journeys, targets and targeting rules.
Data Architect (setup): maps how CRM records, deal stages and service cases connect to the programme: IDs, events and segments.
Engagement Manager (team lead, day to day): builds, launches and optimises every journey, working alongside your team in Riyadh.
MarTech Developer (day to day): builds and maintains the set-up: Odoo models, automated actions, Odoo email marketing and SMS modules and integrations.
Data & Performance Analyst (day to day): loads segments, monitors results and reports each journey against a hold-out group.
UX/UI Designer & Copywriter (day to day): designs and writes every message in Arabic (Saudi dialect where it fits) and English.

Markets

Saudi Arabia · Riyadh · Jeddah · Dammam

Frequently asked questions

Do you have a Odoo CRM team in Riyadh?

Yes. Ethos is headquartered in Riyadh and supports Odoo CRM users across Saudi Arabia, including Jeddah, Dammam and Al Khobar. Our team works on-site or remotely, in Arabic and English.

How do you handle Saudi PDPL on Odoo CRM?

We design Odoo CRM journeys around the Personal Data Protection Law overseen by SDAIA: a lawful basis and consent for marketing, easy opt-out, minimum data and controls on transfers outside the Kingdom. Customer data stays in your Odoo CRM account and approved environments, and sector rules such as SAMA guidance for banks and CST rules for SMS sender IDs are added at kick-off. Your data-protection team keeps final sign-off.

Can Odoo CRM send Saudi-dialect Arabic and WhatsApp messages?

Yes. We build right-to-left Arabic templates and English versions for every message, checked by an Ethos writer before sending. We write in Saudi dialect where your brand voice allows, and in formal Arabic where it does not. Where Odoo CRM has no native WhatsApp channel, we connect an approved WhatsApp Business provider through integrations or APIs, with approved templates and opt-in management.

Do you plan Odoo CRM journeys around the Saudi calendar?

Yes. The engagement plan is built around Ramadan, Eid al-Fitr, Eid al-Adha, Founding Day, Saudi National Day, White Friday, back-to-school and salary week, with quiet hours and frequency caps that respect prayer times and local habits.

Do you also support Odoo CRM in the UAE and the GCC?

Yes. Ethos also operates from Dubai and supports Odoo CRM users in the UAE, Qatar, Bahrain and Oman. Groups that run several GCC markets can keep one programme with market-specific journeys.

How does an Ethos Engage programme on Odoo CRM work, and what does it cost?

Engage is a recurring monthly retainer, invoiced in Saudi riyals through our Saudi entity. A setup team designs the programme in months 1–3, then an operations team runs it every day. The fee depends on journeys, channels and scope. Many clients start with one stage, such as activation, retention or win-back, and expand once results are proven.

Can you integrate our Odoo with our website and marketing tools?

Yes. We have connected Odoo with websites and marketing tools for Gulf companies. We map which data should flow where, build the integration and then run journeys on top of it.