Microsoft Dynamics 365 Consultants in the UAE & Middle East
Microsoft Dynamics 365
CRM
Global
CRM-driven lifecycle marketing on Microsoft Dynamics 365 for brands in Dubai, Abu Dhabi, Doha, Manama, Muscat and across the GCC.
Best for: Enterprise and large mid-market · Government and semi-government, banking, real estate, utilities, large family groups
Enterprise
Enterprise and large mid-market
Government and semi-government, banking, real estate, utilities, large family groups
Ethos is an independent Microsoft Dynamics 365 consultancy serving the UAE, Qatar, Bahrain, Oman and the wider Middle East. Through Ethos Engage, our team plans, builds, sends and measures lifecycle journeys built on your Microsoft Dynamics 365 data in Arabic and English, on the set-up you already own, with no new platform and no migration.
How Ethos Engage runs Microsoft Dynamics 365: strategy, segmentation, delivery and measurement in the UAE and GCC
The Ethos team that runs Microsoft Dynamics 365 programmes in the UAE and GCC: strategist, data architect, engagement manager, developer, analyst and content
UAE · Qatar · Bahrain · Oman · Saudi Arabia
Do you offer Microsoft Dynamics 365 consulting in Dubai and the UAE?
Yes. Ethos supports Microsoft Dynamics 365 users across the UAE, including Dubai, Abu Dhabi and Sharjah, from our Dubai and Riyadh teams. We plan, build and run lifecycle journeys on your existing Microsoft Dynamics 365 set-up, in Arabic and English.
Do you support Microsoft Dynamics 365 in Qatar, Bahrain and Oman?
Yes. We work with brands in Doha, Manama and Muscat, and with groups that operate across several GCC markets. Journeys can be set up per market, with local offers, language and sender rules, while reporting stays in one view.
Can Microsoft Dynamics 365 run Arabic, right-to-left and WhatsApp journeys?
Yes. We build right-to-left Arabic templates and English versions for every message, checked by an Ethos writer before sending. Where Microsoft Dynamics 365 has no native WhatsApp channel, we connect an approved WhatsApp Business provider through integrations or APIs, with approved templates and opt-in management.
How do you handle data protection on Microsoft Dynamics 365 in the UAE and GCC?
We work inside your Microsoft Dynamics 365 account and your compliance framework, and we do not copy customer data to Ethos systems. Journeys are consent-checked and designed around the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the equivalent laws in Saudi Arabia, Qatar, Bahrain and Oman, and free-zone rules such as DIFC and ADGM where they apply. Your legal or data-protection team keeps final sign-off.
Do you also support Microsoft Dynamics 365 in Saudi Arabia?
Yes. Ethos is headquartered in Riyadh and has worked with Saudi brands for more than a decade. Our Saudi page for Microsoft Dynamics 365 covers PDPL, Saudi-dialect content and the local sales calendar in more detail.
How does an Ethos Engage programme on Microsoft Dynamics 365 work, and what does it cost?
Engage is a recurring monthly retainer. A setup team designs the programme in months 1–3, then an operations team runs it every day. The fee depends on the number of journeys, channels and markets. Many clients start with one stage, such as activation, retention or win-back, and expand once results are proven.
Is Dynamics 365 Marketing the same as Customer Insights – Journeys?
Yes. Microsoft moved Dynamics 365 Marketing into Dynamics 365 Customer Insights, where the journey part is called Customer Insights – Journeys. We support current set-ups and those still being migrated.
Microsoft Dynamics 365 Agency in UAE & Middle East | Ethos
Microsoft Dynamics 365 consultants for UAE and GCC brands. Arabic and English lifecycle journeys, run day to day by Ethos Engage.
/platforms/microsoft-dynamics-365
/saudi-riyadh/platforms/microsoft-dynamics-365
en
salesforce-sales-service-cloud, adobe-marketo-engage, genesys-cloud
Full
Microsoft Dynamics 365 is Microsoft's business applications suite, covering sales, customer service and marketing through Dynamics 365 Customer Insights – Journeys. Across the UAE, Qatar, Bahrain, Oman and the wider Middle East, it is usually run by government, semi-government and large corporates already standardised on Microsoft.
Organisations on Microsoft often have customer data in Dynamics but send marketing from a separate tool, or not at all. Ethos is an independent Microsoft Dynamics 365 consultancy with more than 70 specialists across hubs in the UAE, Saudi Arabia, Lebanon and Egypt. We are not tied to any platform vendor, so our advice is about results, not licences.
With Ethos Engage, our team uses Microsoft Dynamics 365 as the engine of a recurring lifecycle programme, on your own account. We build real-time journeys in Customer Insights – Journeys, use Dataverse data for segments and triggers, create bilingual email, SMS and form templates and report journey results in Dynamics or Power BI. We keep everything inside your Microsoft tenant and security model, with named users and your approval flows.
Every message is written in Arabic and English and checked by an Ethos writer. Every journey has a target and is measured against a control group, so you see the revenue it added, market by market across the GCC.
Ethos Engage is staffed to your scope: a setup team designs the programme in months 1–3, then an operations team runs it every day.
Experience Strategist (setup, months 1–3): designs the lifecycle programme around Microsoft Dynamics 365: use cases, journeys, targets and targeting rules.
Data Architect (setup): maps how CRM records, deal stages and service cases connect to the programme: IDs, events and segments.
Engagement Manager (team lead, day to day): builds, launches and optimises every journey, working alongside your team.
MarTech Developer (day to day): builds and maintains the set-up: Customer Insights – Journeys, Dataverse, Power Automate and Power BI.
Data & Performance Analyst (day to day): loads segments, monitors results and reports each journey against a hold-out group.
UX/UI Designer & Copywriter (day to day): designs and writes every message in Arabic and English.
