Salesforce CRM Consultants in the UAE & Middle East
Salesforce Sales Cloud & Service Cloud
CRM
Global
CRM-driven lifecycle marketing on Salesforce CRM for brands in Dubai, Abu Dhabi, Doha, Manama, Muscat and across the GCC.
Best for: Enterprise · Banking, insurance, telecom, government, automotive, real estate developers
Enterprise
Enterprise
Banking, insurance, telecom, government, automotive, real estate developers
Ethos is an independent Salesforce CRM consultancy serving the UAE, Qatar, Bahrain, Oman and the wider Middle East. Through Ethos Engage, our team plans, builds, sends and measures lifecycle journeys built on your Salesforce CRM data in Arabic and English, on the set-up you already own, with no new platform and no migration.
How Ethos Engage runs Salesforce CRM: strategy, segmentation, delivery and measurement in the UAE and GCC
The Ethos team that runs Salesforce CRM programmes in the UAE and GCC: strategist, data architect, engagement manager, developer, analyst and content
UAE · Qatar · Bahrain · Oman · Saudi Arabia
Do you offer Salesforce CRM consulting in Dubai and the UAE?
Yes. Ethos supports Salesforce CRM users across the UAE, including Dubai, Abu Dhabi and Sharjah, from our Dubai and Riyadh teams. We plan, build and run lifecycle journeys on your existing Salesforce CRM set-up, in Arabic and English.
Do you support Salesforce CRM in Qatar, Bahrain and Oman?
Yes. We work with brands in Doha, Manama and Muscat, and with groups that operate across several GCC markets. Journeys can be set up per market, with local offers, language and sender rules, while reporting stays in one view.
Can Salesforce CRM run Arabic, right-to-left and WhatsApp journeys?
Yes. We build right-to-left Arabic templates and English versions for every message, checked by an Ethos writer before sending. Where Salesforce CRM has no native WhatsApp channel, we connect an approved WhatsApp Business provider through integrations or APIs, with approved templates and opt-in management.
How do you handle data protection on Salesforce CRM in the UAE and GCC?
We work inside your Salesforce CRM account and your compliance framework, and we do not copy customer data to Ethos systems. Journeys are consent-checked and designed around the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the equivalent laws in Saudi Arabia, Qatar, Bahrain and Oman, and free-zone rules such as DIFC and ADGM where they apply. Your legal or data-protection team keeps final sign-off.
Do you also support Salesforce CRM in Saudi Arabia?
Yes. Ethos is headquartered in Riyadh and has worked with Saudi brands for more than a decade. Our Saudi page for Salesforce CRM covers PDPL, Saudi-dialect content and the local sales calendar in more detail.
How does an Ethos Engage programme on Salesforce CRM work, and what does it cost?
Engage is a recurring monthly retainer. A setup team designs the programme in months 1–3, then an operations team runs it every day. The fee depends on the number of journeys, channels and markets. Many clients start with one stage, such as activation, retention or win-back, and expand once results are proven.
Do you implement Salesforce CRM?
Our focus is not CRM implementation. We use your Salesforce data to run lifecycle journeys: onboarding, renewals, service follow-up and win-back. We work with your Salesforce admin or implementation partner on the data and integration side.
Salesforce CRM Agency in UAE & Middle East | Ethos
Salesforce CRM consultants for UAE and GCC brands. Lifecycle journeys in Arabic and English, WhatsApp, SMS and email, run by Ethos Engage from Dubai.
/platforms/salesforce-sales-service-cloud
/saudi-riyadh/platforms/salesforce-sales-service-cloud
en
salesforce-marketing-cloud, pardot, microsoft-dynamics-365
Full
Salesforce Sales Cloud & Service Cloud is Salesforce's CRM for sales pipelines and customer service, holding accounts, contacts, cases and opportunities. Across the UAE, Qatar, Bahrain, Oman and the wider Middle East, it is usually run by banks, insurers, telcos and government entities as their system of record for customers.
Your CRM knows who the customer is, what they own and when their contract or policy renews. That makes it the best trigger source for lifecycle communications. Ethos is an independent Salesforce CRM consultancy with more than 70 specialists across hubs in the UAE, Saudi Arabia, Lebanon and Egypt. We are not tied to any platform vendor, so our advice is about results, not licences.
With Ethos Engage, our team uses Salesforce CRM as the engine of a recurring lifecycle programme, on your own account. We define which CRM fields and events trigger lifecycle journeys, connect Sales and Service Cloud data to your engagement platform, set up renewal, onboarding and service follow-up journeys and report journey impact on pipeline, renewals and service KPIs. Service matters too: a closed case, a complaint or a renewal date can all start a journey that keeps the customer.
Every message is written in Arabic and English and checked by an Ethos writer. Every journey has a target and is measured against a control group, so you see the revenue it added, market by market across the GCC.
Ethos Engage is staffed to your scope: a setup team designs the programme in months 1–3, then an operations team runs it every day.
Experience Strategist (setup, months 1–3): designs the lifecycle programme around Salesforce CRM: use cases, journeys, targets and targeting rules.
Data Architect (setup): maps how CRM records, deal stages and service cases connect to the programme: IDs, events and segments.
Engagement Manager (team lead, day to day): builds, launches and optimises every journey, working alongside your team.
MarTech Developer (day to day): builds and maintains the set-up: Salesforce objects, Flow, reports, Marketing Cloud Connect and APIs.
Data & Performance Analyst (day to day): loads segments, monitors results and reports each journey against a hold-out group.
UX/UI Designer & Copywriter (day to day): designs and writes every message in Arabic and English.
