Salesforce Commerce Cloud Consultants in the UAE & Middle East
Salesforce Commerce Cloud
Ecommerce
Global
Lifecycle marketing for Salesforce Commerce Cloud merchants in Dubai, Abu Dhabi, Doha, Manama, Muscat and across the GCC.
Best for: Enterprise retailers · Fashion and luxury, beauty, sports, multi-brand retail groups
Enterprise
Enterprise retailers
Fashion and luxury, beauty, sports, multi-brand retail groups
Ethos is an independent Salesforce Commerce Cloud consultancy serving the UAE, Qatar, Bahrain, Oman and the wider Middle East. Through Ethos Engage, our team plans, builds, sends and measures lifecycle journeys built on your Salesforce Commerce Cloud data in Arabic and English, on the set-up you already own, with no new platform and no migration.
Ethos Engage lifecycle model on Salesforce Commerce Cloud: activate, retain and win back customers in the UAE and GCC
The Ethos team that runs Salesforce Commerce Cloud programmes in the UAE and GCC: strategist, data architect, engagement manager, developer, analyst and content
UAE · Qatar · Bahrain · Oman · Saudi Arabia
Do you offer Salesforce Commerce Cloud consulting in Dubai and the UAE?
Yes. Ethos supports Salesforce Commerce Cloud users across the UAE, including Dubai, Abu Dhabi and Sharjah, from our Dubai and Riyadh teams. We plan, build and run lifecycle journeys on your existing Salesforce Commerce Cloud set-up, in Arabic and English.
Do you support Salesforce Commerce Cloud in Qatar, Bahrain and Oman?
Yes. We work with brands in Doha, Manama and Muscat, and with groups that operate across several GCC markets. Journeys can be set up per market, with local offers, language and sender rules, while reporting stays in one view.
Can Salesforce Commerce Cloud run Arabic, right-to-left and WhatsApp journeys?
Yes. We build right-to-left Arabic templates and English versions for every message, checked by an Ethos writer before sending. Where Salesforce Commerce Cloud has no native WhatsApp channel, we connect an approved WhatsApp Business provider through integrations or APIs, with approved templates and opt-in management.
How do you handle data protection on Salesforce Commerce Cloud in the UAE and GCC?
We work inside your Salesforce Commerce Cloud account and your compliance framework, and we do not copy customer data to Ethos systems. Journeys are consent-checked and designed around the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the equivalent laws in Saudi Arabia, Qatar, Bahrain and Oman, and free-zone rules such as DIFC and ADGM where they apply. Your legal or data-protection team keeps final sign-off.
Do you also support Salesforce Commerce Cloud in Saudi Arabia?
Yes. Ethos is headquartered in Riyadh and has worked with Saudi brands for more than a decade. Our Saudi page for Salesforce Commerce Cloud covers PDPL, Saudi-dialect content and the local sales calendar in more detail.
How does an Ethos Engage programme on Salesforce Commerce Cloud work, and what does it cost?
Engage is a recurring monthly retainer. A setup team designs the programme in months 1–3, then an operations team runs it every day. The fee depends on the number of journeys, channels and markets. Many clients start with one stage, such as activation, retention or win-back, and expand once results are proven.
Can you connect Commerce Cloud to Marketing Cloud?
Yes. We map which commerce events and product data should flow to Marketing Cloud, or to another engagement platform you use, and build journeys on top.
Salesforce Commerce Cloud Agency in Dubai, UAE | Ethos
Salesforce Commerce Cloud consultants for UAE and GCC brands. Arabic and English lifecycle journeys, run day to day by Ethos Engage.
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Salesforce Commerce Cloud is Salesforce's enterprise ecommerce platform. Across the UAE, Qatar, Bahrain, Oman and the wider Middle East, it is usually run by large retailers and multi-brand groups running regional storefronts.
Ethos is an independent Salesforce Commerce Cloud consultancy with more than 70 specialists across hubs in the UAE, Saudi Arabia, Lebanon and Egypt. We are not tied to any platform vendor, so our advice is about results, not licences.
With Ethos Engage, our team turns your Salesforce Commerce Cloud store into a recurring lifecycle programme, on your own account. We connect order and browse data to lifecycle journeys, set up cart, browse and post-purchase journeys, personalise by product and store and report incremental revenue.
Every message is written in Arabic and English and checked by an Ethos writer. Every journey has a target and is measured against a control group, so you see the revenue it added, market by market across the GCC.
Ethos Engage is staffed to your scope: a setup team designs the programme in months 1–3, then an operations team runs it every day.
Experience Strategist (setup, months 1–3): designs the lifecycle programme around Salesforce Commerce Cloud: use cases, journeys, targets and targeting rules.
Data Architect (setup): maps how store, order and product data connect to the programme: IDs, events and segments.
Engagement Manager (team lead, day to day): builds, launches and optimises every journey, working alongside your team.
MarTech Developer (day to day): builds and maintains the set-up: Commerce Cloud data feeds, Marketing Cloud integration and APIs.
Data & Performance Analyst (day to day): loads segments, monitors results and reports each journey against a hold-out group.
UX/UI Designer & Copywriter (day to day): designs and writes every message in Arabic and English.
